Every booking made on Activity is subject to cancellation charges levied by our operators, which may vary concerning the activity type.
Please note that some bookings may be non-refundable as per the specific booking policy.
Cancellations can be made through our portal or by sending an email to service@step2africa.com
In case of direct cancellation through our operator refunds will be given according to our service charge. We don’t entertain any cancellation request 10 days before your departure & we don’t entertain any cancellation request in case of a No-show.
Every booking made on rental is subject to cancellation charges levied by the property host, which may vary with respect to rental types.
Some bookings may be non-refundable as per the our specific policy.
Cancellations can be made through our portal or by sending an email to service@step2africa.com
We assist you in making various amendments for bookings. In few cases, you need to contact the host directly.
In case of direct cancellation through our operator refunds will be given according to our service charge. We don’t entertain any cancellation request 10 days before your departure & we don’t entertain any cancellation request in case of a No-show.
Every booking made on Cars Rental is subject to cancellation charges levied by our operators, which may vary concerning the activity type.
Please note that some bookings may be non-refundable as per the specific booking policy.
Cancellations can be made through our portal or by sending an email to service@step2africa.com
In case of direct cancellation through our operator refunds will be given according to our service charge contact us for more information. We don’t entertain any cancellation request 10 days before your trip & we don’t entertain any cancellation request in case of a No-show.
Refund Policy
Will process the refund only after getting a cancellation request/claim from the customer/travel agent/corporate company through email.
Refunds against the cancellation of air tickets & hotel bookings will be credited directly to the customer’s mode of payment after receiving the refund amount from the Airlines & Hotels respectively.
Step2Africa will process the refund within 24 hours only after receiving it from the concerned Host/Operator /Transporter/Other Suppliers.
Due to Banking Procedures, a Refund on credit cards may take a duration of 3-4 banking days while it may take 7 days in the case of net banking transactions.
If you’re experiencing an issue during your stay, you can ask your Host to fix it, request a partial refund, or request to cancel your reservation for a full refund. It’s important to submit your request within 24 hours of noticing the issue, and your Host will have 1 hour to respond. If they decline or don’t respond, you can ask Step2Africa to step in to help.
Cancellation of your booking is possible at any point; nevertheless, it’s important to note that the tour operator’s cancellation fees generally escalate as your departure date draws nearer.
*For a comprehensive understanding of the specific booking and conditions, we recommend reviewing the relevant information on your Booking Conversation Page. You can locate these details in the top section of the page. This provides you with the opportunity to thoroughly acquaint yourself with the terms and conditions that pertain to your specific booking.*
* In the scenario where cancellation occurs on the actual day of departure or if you fail to participate in the adventure without prior notice, this is typically categorized as a no-show, resulting in the forfeiture of 100% of the adventure cost.*
For more assistance email us at service@step2africa.com
